Categories
Guest Services
Concierge
The concierge handles guest requests that go beyond the front desk — restaurant reservations, theater tickets, transportation, hard-to-get experiences — and trades on a network of supplier relationships built over years. You staff one in any full-service hotel above the 4-star tier; below that the role gets folded into the front desk. NYC concierge base is $58,800-$65,000 with tip income materially lower than front-of-house roles; the Waldorf Astoria's 2025 reopening (rooms July 15, ballroom Sept 1) is freshly absorbing senior concierge talent in the luxury cluster.
View briefing →Bathroom Attendant
Bathroom attendants keep restrooms stocked and clean during service, hand towels, and run the small luxury layer that signals a venue cares about its guests' bathroom experience. Nightclubs, high-end restaurants, and hotel ballroom events are the buyers. NYC nightclub attendants typically earn $100-$400/night through the in-tip basket; legally they're tipped employees under NY DOL LS-54 with a $10.65/hr+ cash wage and either retain 100% of basket or share a 146-2.16 pool with porters and barbacks.
View briefing →Bellman & Porter
Bellmen handle luggage, room delivery, package storage, and the welcome theater that frames a hotel arrival. Hire them for any full-service hotel above the 3-star tier. NYC bellmen run $24-$28/hr base plus tips; HTC Local 6 IWA expires June 30, 2026 and the union has publicly tied its leverage to FIFA 2026 hosted partly at MetLife — expect bell-desk wages and tip-pool language to push up significantly in the next contract.
View briefing →Coat Check Attendant
The coat check attendant takes coats, bags, and umbrellas at the door; tags and stores them; returns them on departure; and runs the small-tip economy of the entrance. Restaurants, nightclubs, ballrooms, and any winter-season event with 50+ guests need one. NYC pay is at or slightly above minimum ($16.50/hr in 2026) plus the tip jar; Chexology's mobile coat-check tech delivers 14-second check-in at 65% mobile-wallet adoption, which has shifted the role toward tech-fluent attendants.
View briefing →Doorman
Doormen work the entrance — guest greeting, taxi/Uber dispatch, package handling, security screen, and the visible signal that the property has standards. Hotels, residential buildings, and premium nightlife venues hire them. NYC commercial doormen are 32BJ SEIU; the April 20, 2026 RAB tentative four-year deal (April 2026-April 2030) added $4.50/hr cumulative, 15% pension boost, no two-tier hire structure — locking in the wage scale through 2030.
View briefing →Front Desk Agent
Front desk agents run check-in, check-out, room assignments, problem resolution, and the operational handoff between guest, housekeeping, and engineering. Every hotel needs them — the only variable is shift coverage and union status. NYC 2026 wage band is $29-$32/hr with Glassdoor total pay $41K-$59K (median $49K); HTC Local 6 hotels are above that band and the IWA expiring June 30, 2026 will reprice the entire luxury tier.
View briefing →Valet Attendant
Valet attendants park and retrieve guest cars at the curb — restaurants, hotels, event venues, and outer-borough nightlife where street parking isn't viable. You buy this through a valet-management contractor (LAZ, Edison, Icon) rather than employing direct, since they bring insurance, runners, and the licensing infrastructure. NYC pricing runs $40-$80/night per attendant; SEIU 32BJ has been actively striking through 2025-2026 at luxury Manhattan condos over staffing cuts.
View briefing →Other Team sub-areas
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