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Concierge
The concierge handles guest requests that go beyond the front desk — restaurant reservations, theater tickets, transportation, hard-to-get experiences — and trades on a network of supplier relationships built over years. You staff one in any full-service hotel above the 4-star tier; below that the role gets folded into the front desk. NYC concierge base is $58,800-$65,000 with tip income materially lower than front-of-house roles; the Waldorf Astoria's 2025 reopening (rooms July 15, ballroom Sept 1) is freshly absorbing senior concierge talent in the luxury cluster.
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