Phone & Communication System
Bible briefing · vendor shortlist coming
Phone vendors deliver the cloud VoIP, IVR, hold music, multi-site routing, voicemail, and SMS that replaced legacy on-premise PBX. Operators pick one at opening or when an aging Avaya/Nortel box is forcing replacement. RingCentral, Zoom Phone, 8x8, and Microsoft Teams Phone now ship the full unified-comms stack at $10-$50/user/month, which has effectively killed any case for owning your own PBX hardware in 2026.
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