Merchant Processing & Payment
Bible briefing · vendor shortlist coming
Merchant processors take the card swipe and route it through Visa/MC/Amex/Discover networks for a fee. This is the third-largest line item on a hospitality P&L after labor and food cost, typically 2-3% of every card dollar. A $1M restaurant doing 80% on cards is sending $24,000-$32,000/year out the door before software fees stack on top, so re-bidding processing every two years (or stripping it out via dual-pricing/cash-discount programs where allowed) is one of the highest-ROI cost reviews an operator runs.
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